Tell us about your company and your requirements

Everything you need to manage your business

Shafers can make every part of your business from dispatching to purchasing to payroll to accounting – easier and more efficient.
Our service management solution tracks all of your critical information in one place, so you can focus on what matters.

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Respond to customer calls faster and more easily than before. Eliminate wait times and reduce frustration. View all of your customer’s information, including service history as soon as you answer the phone, so you can quickly schedule their calls.
Our dispatch board shows where your technicians are and where they’ve been so you can easily see the status of all jobs in real time. Easily dispatch new calls to the closest available tech to save time and reduce fuel costs.
We’ll track all of your critical information, like service history, inventory levels and maintenance contracts, so your technicians show up with the information and equipment they need to get the job done right. GPS integration ensures your technicians don’t get lost.
Don’t wait to get paid. Mobile invoicing allows your technicians to collect payments immediately. Just print the invoice on site, collect the credit card information and transmit the payment directly to the back office. Instantly.
Many software companies contract out the task of helping users. Not so with Explorer. Our support team consists of skilled, caring professionals who have years of experience, not only in software, but in the Service Industry. We support all North American time zones and our maintenance clients enjoy free software updates, so they always have access to the latest features and enhancements.
When you join Explorer Shafers, you become part of the Shafers community. Access our Shafers Forum, attend face-to-face regional meetings or conferences. We’ll even ask you to vote on future enhancements – because your opinion matters.

Simple, Proven, Reliable. Just ask a few of our 1300+ Customers.

We’ve been in the service management software business since 1982. In that time, we’ve helped hundreds of companies like yours succeed.

Customer Reviews

We love that Explorer Shafers is a completely integrated system. The fact everything is in a centralized location makes it easy for us to provide excellent service to our customers. The quick quotes module is big for us. All of our quotes are saved in a centralized place, so when customers are ready to execute, we can close the sale instantly. With Shafers, my techs don’t waste time doing paperwork or restocking parts. They are always prepared with the right parts and information they need to get the job done.
Gary Mears, Dial One Mears A/C
We have been on the Shafers system for over 26 years it has grown with us over the years from our business of 25 employees to our 170 plus employees. We have added the modules that we have needed with our expansions and growth, it has allowed us to departmentalize as we have added plumbing and electrical to our company through the years and more recently as we have acquired other companies allowing us to show different divisions/departments profitability and costs to better evaluate their performance. The overall complete integration of the modules allows for a more cohesive operating system and we are very pleased to have chosen Shafers as our operating system.
John Boyce, Airco Service Inc.
My favorite aspect about Shafers is how prompt, friendly, and professional the support team is when I email work orders that need to be addressed. I have worked with Cesar, Debbie, Tracy, and a couple others, and I have found each team member to be very knowledge with your CMS. It is always such a pleasure working with someone from your team.
Amy Cook, HCH Mechanical/Home Comfort Heating

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