Tell us about your company and your requirements

Features

Everything you need to manage your service business

Accounting

Our accounting modules use a unique electronic filing system that will keep your customer and vendor records organized and easily accessible. Keeping track of inventory, payroll, and budgets is made simple with record tracking, organization of serialized parts, and labor and material cost tracking. Concerned about profitability? Who isn’t? That’s why Shafers always shows you if you’re meeting your target margins. And, paying your technicians couldn’t be easier. Technician hours are pushed to payroll with a click of a button, so you never have to re-enter time cards. Simply review, approve and post.

Mobile, Dispatch & GPS

Managing several technicians or a fleet of trucks is easier than ever with Shafers. Eliminate customer wait times and save on fuel costs by dispatching the closest available technician. Do you know where your technicians are and what they are working on? Shafers shows you where your technicians are, where they’ve been, and the status of their call, so you always have your finger on the pulse.
Get paid faster! Say goodbye to lost invoices and messy hand written tickets. With Shafers, you can print professional invoices and collect payment on-site. Or, send the billing information directly to the back office for immediate review and posting.

Inventory

The Shafers Inventory Module deals with the real needs of inventory management. Searching for inventory is easy and accurate. We will keep track of stock levels, number sold year-to-date, cost, description, and the location of the company’s inventory, so your technicians always show up with the parts they need to get the job done. And when it comes to getting the best price on parts, we’ve got that covered too. Shafers will tell you which vendors have the lowest price on a particular part – keeping your margins intact. We’ll also automatically update part pricing based on the last price you paid.

Maintenance Agreements

Shafers can help improve your bottom line and impress customers by organizing of your maintenance agreements so you never miss a maintenance visit. With Shafers, you can easily schedule visits, dispatch technicians, create renewal campaigns, send automatic renewal letters, and more. Powerful reporting allows you to review key information like agreement profitability and expiration so you can easily identify areas of improvement.

Sales & Quoting

Shafers was designed to help maximize your profitability. We make it easy to manage your marketing programs and generate more business. Easily create customizable lists so you can market to new and existing customers. During phone campaigns the system displays all pending work, allowing your team to have all the information they need to upsell and address customer needs.
Shafers’ Quick Quotes enhances your sales process by quickly creating a quote that can include any level of detail including descriptions, parts/material, labor, etc. Alerts and Follow Up messages bring attention to your quotes to make sure nothing is overlooked. Keep your quotes consistent and project a polished and professional image by creating custom quote templates.

Available Modules

  • Accounts Payable
  • Accounts Receivable
  • AVL Live/GPS
  • Dispatch
  • General Ledger
  • Flat Rate Database
  • Inventory
  • Job Cost
  • Maintenance Agreements
  • Map Link
  • Mobile Office
  • Payroll
  • Purchase Orders
  • Quick Quotes
  • Sales & Marketing
  • Service Work Generator

We Are Here To Serve You

Many software companies contract out the task of helping users. Not so with Explorer. Our support team consists of skilled, caring professionals who have years of experience, not only in software, but in the Service Industry. We support all North American time zones and our maintenance clients enjoy free software updates, so they always have access to the latest features and enhancements.