Mobile Office

Overview

Shafer’s launched it’s first field service solution to a group of five contracting companies in the summer of 2000. Since that time, with nearly five years experience providing field service software solutions, Shafer’s has become the clear leader in Wireless Mobile Field Service Software.

So, how does it work? Service Calls are processed in Shafer’s Customer Call-In screen at the back office and the call is automatically placed on the Dispatch Board where it is sent wirelessly to the technician's handheld computer. Each call sent includes equipment detail, service history, customer details, purchase order information and much more. Our optional GPS/Maplink package will allow you to track your vehicles directly from the dispatch board. You'll be able to see where they are at any given time and even be able to use the "technician trail" feature to track after-hours company vehicle abuse. Shafer's Mobile Office Software Features include billing both time and material and flat rate, stand-by access, text messaging and complete customer and vendor files and much more. We also have a complete Mobile Office Product Line that, when mounted in your vehicles, will provide a true mobile office field service solution and give each technician the ability to create, print and distribute professional invoices to your customers at the time of the call. With an excellent ROI, this is a "must-see-to-believe" product! Call our toll-free number for more information or to setup a demonstration.