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Dispatch Software

Dispatch Your Competition

A service business is only as efficient as its dispatch software. Growing your field service business and adding more customers is impossible if you can’t complete your calls effectively. Our powerful dispatch software helps you handle more calls and ensure your techs show up prepared to delight your customers every time.

A service business is only as efficient as its dispatch software. Growing your field service business and adding more customers is impossible if you can’t complete your calls effectively. Our powerful dispatch software helps you handle more calls and ensure your techs show up prepared to delight your customers every time.

Data you Need, When You Need It

Explorer Shafers dispatch software puts all the information you need at your fingertips. That means better scheduling and planning for your dispatch team and more efficient routing for your field technicians. With our integrated mobile app you can even dispatch calls directly to your field technician’s mobile device for maximum efficiency.

Visual dispatch with drag and drop controls allows you to locate the best available technician & assign them to the job.

Display refreshes with real time data whenever a call is sent, received, or completed.
Easily view customer history, job documentation, tech locations, and materials availability.

My dispatchers can handle twice as many calls with Shafers Mobile and my billing clerk can handle 4x as much paperwork – all while reducing fuel costs and windshield time by half.

Corey Rodgerson 
Climate Heating & Cooling

Complete Visibility for All Operations

Shafers dispatch software provides a visual overview of your service operations backed by smart technology so that your whole service team can work more productively. With a clear view of your jobs by status and schedule date, it’s easier to dispatch emergency calls and find ways to reduce waiting times for all of your customers.

Dispatchers
Dispatchers

Using our drag and drop dispatch board, your dispatchers can ensure technicians with the correct skillset are assigned to a particular job and make the most effective scheduling choices.

Technician
Technicians

With easy access to a complete customer history, your techs will arrive on site prepared to provide the best service and offer the correct replacement equipment when necessary.

Owner
Owners

Don’t add needless fuel costs or van mileage. Shafers helps you plot the most efficient routes and saves you money.

Eliminate Keystrokes With Once & Done Software.

Shafers fully integrated dispatch software connects with Accounts Receivable and with the customer master file, which contains a complete customer history. That means that you don’t waste time rekeying customer data like their address and equipment installation dates when a call comes in.

Add new customers to your database in minutes with useful templates.

Create and send invoices quickly when the job is done.

Benefits of Explorer Shafers Dispatch Software

Visibility into your workforce. Easily check availability, scheduled jobs, skillsets or certifications.

Drag and drop controls help you optimize and efficiently assign routes and schedules so you can finish jobs and complete work orders more quickly.

Save time rekeying information into your accounting or customer relationship management files.
Create a one-time invoice for cash sales on the spot.

This is Shawn

His big personality means he makes stuff happen. And that’s great news for the customers (and dogs) he’s trying to help. He also happens to be extremely committed to the long term success of our software. 

Book a Demo or talk to our team about how Explorer Shafers can help your business

Explorer Software

220 - 145 Chadwick Court, 
North Vancouver, 
BC,Canada, V7M 3K1
sales@explorer-software.com
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