Tell us about your company and your requirements
We have used & grown with Explorer Shafers since 1992. I have seen & reviewed different software companies over the years but I remain convinced Shafers Software fits our business needs better than anyone else. Shafers Software product continues to evolve with the technological changes that support our industry. However, it’s the personal support they offer to navigate through those changes is what I feel really sets them apart. As all service companies know, our average customer demands and pectations continue to grow. That’s why we choose to partner with Explorer Shafers. The Shafers product gives us the ability to customize our business software needs to both meet our customers growing expectations & yet maximize profitability.
We love that Explorer Shafers is a completely integrated system. The fact everything is in a centralized location makes it easy for us to provide excellent service to our customers. The quick quotes module is big for us. All of our quotes are saved in a centralized place, so when customers are ready to execute, we can close the sale instantly. With Shafers, my techs don’t waste time doing paperwork or restocking parts. They are always prepared with the right parts and information they need to get the job done.
We have been on the Shafers system for over 26 years it has grown with us over the years from our business of 25 employees to our 170 plus employees. We have added the modules that we have needed with our expansions and growth, it has allowed us to departmentalize as we have added plumbing and electrical to our company through the years and more recently as we have acquired other companies allowing us to show different divisions/departments profitability and costs to better evaluate their performance. The overall complete integration of the modules allows for a more cohesive operating system and we are very pleased to have chosen Shafers as our operating system
My favorite aspect about Shafers is how prompt, friendly, and professional the support team is when I email work orders that need to be addressed. I have worked with Cesar, Debbie, Tracy, and a couple others, and I have found each team member to be very knowledge with your CMS. It is always such a pleasure working with someone from your team.
We have been with Shafers since 1992. We have seen other programs over the years and found none that could provide the whole package. Shafers gives us everything we need to manage our business. The support staff is readily available to help you and to listen to enhancements you might like to see. The conferences offer tremendous training and the opportunity to get to know other firms and share business ideas. Shafers listens and cares!
Salem Heating has been with Shafers since 1991 and has been very pleased with the software. It is easy to use and the technical staff support is outstanding! They are very knowledgeable and easy to deal with when I have a question or problem. They can fix things right away and I am back to work again.
My dispatchers can handle twice as many calls with Shafers mobile office and my billing clerk can handle 4x as much paperwork – all while reducing fuel costs and windshield time by half.